Shipping & Return Policy
ShippingOrders within the US:
We ship Monday-Friday within 48 hours of order placement. Any applicable free shipping will be sent via USPS First Class or UPS Ground.
If faster processing is required please contact firstname.lastname@example.org and we will do everything possible to accommodate any requests!
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. If 30 days have passed since receipt of your purchase we can only offer store credit. Used, opened, customized, personalized, and/or final sale items, and gift cards cannot be returned. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 10 business days to show on your account due to varying processing times between payment providers.
How do I make a return?
1. Make sure that your order qualifies (Unused and unopened products may be returned within 30 days of receipt).
2. Return your order and packing slip. Please send your order and its original packing slip to:
Adelfi c/o Pacful
Attn: Returns Dept
11311 White Rock Rd
Rancho Cordova, CA 95742
Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We do not offer exchanges at this time and can only replace items if they are defective or damaged, but we will always try to be as accommodating as we can. Please feel free to contact firstname.lastname@example.org. If you receive an item that is damaged, please contact customer service immediately by sending us an email at email@example.com.
If you wish to return an item that was gifted to you, please contact firstname.lastname@example.org. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the gift giver will be notified of the return.