Shipping & Return Policy
ShippingOrders within the US:
We ship Monday-Friday within 1-3 days of order placement. Orders placed on Friday after 2 pm PST may be shipped out the following Monday. Any applicable free shipping will be sent via USPS First Class or UPS Ground.
If faster processing is required please contact firstname.lastname@example.org and we will do everything possible to accommodate any requests!Los Angeles Pick-Up:
We also offer pick up for LA residents. Once the order is received, we will confirm via email when pick up is ready and the customer will receive pick up information. Our offices are located in Mid City, Los Angeles.
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. If 30 days have passed since receipt of your purchase we can only offer store credit. Used, opened, customized/personalized, and/or final sale items, and gift cards cannot be returned. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take ten business days to show on your account due to varying processing times between payment providers.
How do I make a return?
1. Make sure that your order qualifies (Unused and unopened products may be returned within 30 days of receipt).
2. Return your order and packing slip. Please send your order and its original packing slip to:
1339 S Curson Ave.
Los Angeles, CA 90019
Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We do not offer exchanges at this time and can only replace items if they are defective or damaged, but we will always try to be as accommodating as we can. Please feel free to contact firstname.lastname@example.org. If you receive an item that is damaged, please contact customer service immediately by sending us an email at email@example.com.
If you wish to return an item that was gifted to you, please contact firstname.lastname@example.org. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your return.